Developing a housekeeping operations manual

Clean Talk with Rose
By Rose Galera, CEH
Hawaii Hospitality Magazine, Jul/Aug 2011

Hi Rose,
Please provide information on developing a housekeeping operations manual. Suggestions on contents for a manual will be most helpful.

Aloha BK,
Creating a comprehensive housekeeping operations manual is a challenging process. It should include procedures, policies, systems of control, training programs and more. Once completed, it will set a positive tone for the department. A few key, recommended areas are listed here. Add or delete to enhance your department’s manual.

  • Orientation — a. about the property/company, b. organizational chart, c. floor plans
  • Position Descriptions
  • Task Lists
  • Work Schedules
  • Training Programs — a. management; b. supervisory; c. front line; d. orientation – new employee; e. OSHA required training: safety training, universal precaution – bloodborne pathogen, hazard communication – employee right to know
  • Policies & Procedures — a. standards & services, b. quality control, c. safety & security,
    d. health & wellness, e. lost & found, f. guest services, g. housekeeping rooms control, h. inventory/ cost control, i. equipment control, j. chemical control, k. linen control, l. uniform control, m. inspection procedures, n. health & wellness, o. educational training & upward mobility
  • Cleaning Processes — a. guest room, b. bathroom, c. kitchen, d. public restrooms,
    e. floor care & maintenance, f. carpet care & maintenance, g. project cleaning/recycling programs, h. night turndown services
  • Reports & Records — a. daily room report, b. daily cleaning reports, c. employee evaluation, d. inspection reports, e. incidents & accidents, f. housekeeping budget.

Enjoy & Good Luck,
Rose Galera

Posted in Clean Talk Columns.

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